Frequently Asked Questions
How do I reset my Netcoins password?
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Click the "Forgot password" link on the login page. You'll receive an email with instructions to reset your password. For security reasons, the link will expire in 30 minutes.
What is two-factor authentication (2FA)?
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2FA adds an extra layer of security to your account. After entering your password, you'll need to provide a second verification method, such as a code from an authenticator app or a text message to your phone.
Can I use Netcoins on multiple devices?
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Yes, you can access your Netcoins account from multiple devices. For security, we recommend logging out from devices you don't regularly use and enabling 2FA for added protection.
Is my cryptocurrency insured?
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Netcoins maintains comprehensive insurance coverage for digital assets held in our custody. This insurance protects against theft, loss, or destruction of assets resulting from security breaches or hacking incidents.
What currencies does Netcoins support?
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Netcoins supports a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Cardano (ADA), and many others. We're constantly adding support for new digital assets.